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​ ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Medigap Helpline Resources

The Medigap Helpline uses the following public-facing resources in our Medicare-related insurance counseling with Medicare beneficiaries. Resources can be found below. Click the category names below to display the corresponding resource links (green and underlined).

Reso​urces prod​uce​d by the Board on Aging and Long Term Care are​ current as of the date listed on the publication. Resources in each section are listed in numerical order.​​ 

Medicare Part D or Advantage Plan Review Process Resources

12 - Medicare Advantage Plan County Landscapes CY2026 (PDF) (BOALTC)
​A listing of Medicare Advantage plans available in each county in Wisconsin. 

12A - Medicare Advantage Plan Phone Numbers (PDF) (BOALTC)
​A listing of phone numbers for each Medicare Advantage Plan Organization (Insurance Company) in Wisconsin. ​
                      
Medicare Supplement (Medigap) Policy Resources

 2 - Medicare Supplement Insurance Policies List (External PDF) (OCI - Office of the Commissioner of Insurance) 
​A list from OCI including Medicare Supplement policies currently being sold in Wisconsin.

​3 - Guide to Health Insurance for People with Medicare in Wisconsin (External PDF) (OCI)
Overview of Medicare and the health and prescription drug insurance available to those on Medicare in Wisconsin.   
            
​5 - Fact Sheet on Mandated Benefits in Health Insurance Policies (External PDF) (OCI)​
Overview of mandated benefits that are required to be included in different types of insurance policies sold in Wisconsin.

6 - Medicare Supplement (Medigap) Information (PDF) ​(BOALTC)
An overview of Medigap policy purchase protections, types, riders, and a chart to understand costs. 

9 - Comparing Medicare Coverage Options (External PDF) ​(SMP - Senior Medicare Patrol)
Worksheet to help Medicare beneficiaries compare coverage options. 

​10 - Your Medicare Coverage Choices (PDF) (BOALTC)
Chart outlining typical Medicare insurance coverage choices, including Original Medicare and Medicare Advantage.  

​​Overview of Wisconsin Medicare Supplement Policies 30-day skilled nursing facility stay mandate. 

20 - Guide to Choosing a Medigap Policy (External PDF) (CMS - Center for Medicare and Medicaid Services)
​A comprehensive​ guide from CMS to help Medicare beneficiaries choose a Medicare Supplement policy. ​

20A - Medicare Supplement Insurance - Getting Started (External PDF) (CMS)
​A short document outlining the basics of Medicare Supplement (Medigap) insurance. 
            
Medicare Advantage Plan Resources

3 - Guide to Health Insurance for People with Medicare in Wisconsin (External PDF) (OCI)
Overview of Medicare and the health and prescription drug insurance available to those on Medicare in Wisconsin.​ 
​
​4 - Medicare Advantage in Wisconsin Guide (External PDF) (OCI)
Guide with an overview of Medicare Advantage insurance in Wisconsin. 
            
 ​9 - Comparing Medicare Coverage Options (External PDF) (SMP - Senior Medicare Patrol)
Worksheet to help Medicare beneficiaries compare coverage options. ​

​10 - Your Medicare Coverage Choices (PDF) (BOALTC)
Chart outlining typical Medicare insurance coverage choices, including Original Medicare and Medicare Advantage.  ​

 11A - Understanding Your Medicare Advantage Plan’s Provider Network (External PDF) (CMS)
​A fact sheet explaining Medicare Advantage plan types and networks.

12 - Medicare Advantage Plan County Landscapes CY2026 (PDF) (BOALTC)
​A listing of Medicare Advantage plans available in each county in Wisconsin. 

12A - Medicare Advantage Plan Phone Numbers (PDF) (BOALTC)
​A listing of phone numbers for each Med​icare​ Advantage Plan Organization (Insurance Company) in Wisconsin. ​

13 - Advantage Plan Termination (PDF) ​(BOALTC)​
​​A document outlining options for Medicare beneficiaries with terminating Medicare Advantage plans. 

​14 - Understanding Medicare Advantage Plans (External PDF) (CMS)
An overview of how Medicare Advantage plans work. 
   
Medicare Part D & Prescription Drug Resources

​An overview of how SSA's (Social Security Administration) Extra Help program works with Medicare Drug Plans.  
                 
81 - Medicare's Extra Help Program (External PDF) (CMS)
​An overview of the Extra Help program. 
                 
81A - Using the Medicare.Gov Plan Finder Tool (Creating Account) (External PDF) (CMS)
​A combination of 3 documents from CMS that outline how to use the Medicare.gov plan finder and create an account.

81C - Part D Plan Landscape & Phone Numbers 2026 (PDF) (BOALTC) 
​A list of available Medicare Part D plans in Wisconsin and Part D Plan sponsor phone numbers. 
                 
81E - Things You Should Know Before Signing Up for Part D (External PDF) (OCI)
​A list of things beneficiaries should know before enrolling in a Medicare Part D plan. 

​82 SeniorCare Information and Application (PDF) (BOALTC / DHS - WI Department of Health Services)
A packet with information about Wisconsin SeniorCare and the program's application. 

83 - Part D Late Enrollment Penalty Reconsideration Request (C2C) (External PDF) (CMS)
Printable form that beneficiaries can complete to request reconsideration for their Part D late enrollment penalty. 
​
​Printable form​​ beneficiaries can complete to select and appoint a Medicare representative. 
   
87G - How Will Medicare Part D Affect Your Current Insurance (PDF) (BOALTC)
A pamphlet outlining how Medicare Part D may interact with your current insurance. 

88 - Your Yearly Medicare Review (External PDF) (CMS)
A document outlining how to complete your yearly review of your Medicare coverage (Part D or Advantage). 

89 - Medicare Prescription Payment Plan Information (External PDF) (CMS)
​​A fact sheet with information about the Medicare Prescription Payment Plan (M3P). ​
                   
Other Medicare (CMS) Resources

30 - A Quick Guide to Medicare & Medicaid (External PDF)​ (CMS) 
​A short guide with an overview of the Medicare and Medicaid programs. 

31 - Your Medicare Benefits (External PDF) (CMS)
A booklet outlining Medicare benefits for individuals with Original Medicare (not Medicare Advantage)
      
​32 - Medicare and You Handbook (National) (External PDF) (CMS)​
The national Medicare and You Handbook. Beneficiaries receive the Wisconsin version of this handbook each year.

​​33 - Medicare Co​verage of Kidney Dialysis & Transplant Services (External PDF) (CMS)
​​A comprehensive booklet explaining Medicare coverage of kidney dialysis and transplants.  
          
​34 - Staying Healthy - Medicare's Preventive Services (External PDF) (CMS)
This booklet describes the preventive services that Original Medicare covers. 
          
34A - Your Guide to Medicare Preventive Services (External PDF) (CMS)
This booklet describes the preventive services that Original Medicare covers, including costs.  
               
35 - Medicare and Home Health Care (External PDF) (CMS)
A comprehensive booklet explaining Medicare's coverage of home health care.

35A - Medicare's Home Health Benefits (Trifold) (External PDF)​ (CMS)​
​​A brochure explaining Medicare's coverage of home health care. 

36 - Medicare Coverage of Durable Medical Equipment (External PDF) (CMS)
​A comprehensive booklet explaining Medicare's coverage of durable medical equipment and other devices.
             
36B - Medicare Coverage of Wheelchairs and Scooters (External PDF) (CMS)
​A short fact sheet explaining Medicare's coverage of wheelchairs and scooters.
             
36C - Medicare Coverage of Diabetes Supplies, Services, & Prevention Program (External PDF) ​(CMS)
​A comprehensive booklet with information for people who have or are at risk of diabetes.   
             
​A comprehensive booklet with information about Medicare hospice benefits. 
               
38 - Are You Up to Date on Your Medicare Preventive Services (External PDF) (CMS) 
A notecard-sized checklist of Medicare's covered preventive services.

38 - Enrolling in Medicare Part A & Part B (External PDF) (CMS) 
​An informational guide outlining how and when to enroll in Medicare Part A & Part B.
   
39A - Understanding Medicare Part C & D Enrollment Periods (External PDF) (CMS)
​​A fact sheet explaining when Medicare beneficiaries can enroll in Medicare Advantage and Part D plans. 
A booklet explaining how Medicare works with other kinds of health and/or prescription insurance coverage. 
             
​41 - Your Medicare Rights and Protections (External PDF) (CMS)
A short booklet outlining Medicare beneficiaries' rights and protections in Medicare. 
               
41A - Medicare Appeals (External PDF)​ (CMS)
​A comprehensive booklet with information about appeals in Original Medicare, Medicare Advantage, and Part D. 
          
42 - Protecting Yourself from Fraud (External PDF) (CMS)
A booklet outlining how Medicare beneficiaries can protect themselves from fraud and what to do if they may be a victim.
             
​44 - Medicare and Your Mental Health Benefits (External PDF) (CMS)
A comprehensive booklet outlining Medicare's coverage of mental health services.

44A - Medicare's Mental Health Coverage - Getting Started (External PDF) (CMS)
A short booklet providing an overview of Medicare's coverage of mental health services.
             
46 - Medicare Coverage of Ambulance Services (External PDF) (CMS) 
A comprehensive booklet outlining Medicare's coverage of ambulance services. 
             
48 - Signing Up for Medicare After Jail or Incarceration (External PDF)​ (CMS)               
A short fact sheet explaining how and when to sign up for Medicare after being incarcerated. 
             
49 - Medicare Coverage Outside the United States (External PDF) (CMS)               
​A short fact sheet explaining Medicare's coverage outside of the US.  
             
50 - Medicare Coverage of Skilled Nursing Facility Care (External PDF)​ (CMS) 
A comprehensive booklet outlining Medicare's coverage of skilled nursing facility care. 
             
​50A - Medicare & Skilled Nursing Facility Coverage - Getting Started (External PDF) (CMS)               
​​A shorter booklet explaining Medicare's coverage of skilled nursing facility care. 
             
​57 - Medicare Hospital Benefits (Inpatient vs Outpatient (External PDF)​ ​(CMS)
A short booklet explaining Medicare's hospital benefits, including the differences between outpatient and inpatient services.

               
Medicaid & Medicare Resources

A fact sheet explaining how PACE programs work.

63 - Spousal Impoverishment Protections (External PDF) (DHS)
A fact sheet explaining Wisconsin Medicaid spousal impoverishment protections. 
​
The handbook for individuals who receive services that are subject to estate recovery.​

65 - Medicare Savings Programs (External PDF) (DHS)
An overview of Medicare Savings Programs in Wisconsin. 

66 - Donated Dental Services (External PDF) (Wisconsin Dental Association) 
​An informational sheet on the donated dental services program from WDA and an application. 

67 - Medicare and Medicaid D-SNP Brochure (External PDF) (DHS)
A brochure with information about Dual Eligible Special Needs Plans for individuals with Medicare and Medicaid.

68 - Consortium Contact Information & Overview (PDF) (DHS & BOALTC)
​A listing of Income Maintenance Consortia in Wisconsin, their function, and contact information.    
 
71 - Medicaid Purchase Program (MAPP) Information (External PDF) (DHS)
​Information on the Wisconsin Medicaid Purchase Program, or MAPP. 

72 - Wisconsin Well Woman Medicaid (External PDF)​ (DHS)
A fact sheet on the Wisconsin Well Woman Medicaid program. 
                 
​Long Term Care Insurance Resources

A list from OCI, including Long Term Care insurance policies currently being sold in Wisconsin. 

A comprehensive​ guide to Long Term Care Insurance for customers in Wisconsin. 
                 
Other Insurance-R​elated Resources

A fact sheet explaining Federal COBRA and Wisconsin Continuation Law. 

​ 128 - Fact Sheet on Insurance Terminations, Denials, and Cancellations (External PDF) (OCI)
A fact sheet explaining an individual's rights concerning an insurance company’s refusal to offer you insurance or to continue your coverage.

133 - Medicare & the Health Insurance Marketplace (External PDF) (CMS)
​​A short booklet explaining Medicare and the Health Insurance Marketplace.   
               
155 - OCI Health Insurance Grievances and Complaints (External PDF)​​​ (OCI)
A fact sheet explaining the grievance and complaint process that all policies sold in Wisconsin are​ required to offer. 

155A - OCI Complaint Form (Digital) (External PDF)​ (OCI)                
​​Where insurance consumers in Wisconsin can file a complaint with the Office of the Commissioner of Insurance.  
  
170 What is the Medigap Helpline Program (PDF) (BOALTC)
An overview of the Medigap Helpline Program's services. 
   
​200 Medicare Related Health Insurance Types (PDF) (BOALTC)​
A document with an overview of the topics the Medigap Helpline may be able to assist callers with. 
              

Resources can be requested in alternative formats directly from their sources, sources are listed in italics beside the resource link.  



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​​​Medigap Helpline Services Resources
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