Publications

​​​​​​​​​​​​​​​​MediGap Part D Helpline


Document Name

Overview

Download

Medigap Part D Helpline Brochure​
Medigap Part D and Prescription Drug Helpline program brochure. 
Medigap Part D Helpline Brochure - English (PDF)

Medigap Part D Helpline Brochure - Hmong (PDF)

Medigap Part D Helpline Brochure - Russian (PDF)

Medigap Part D Helpline Brochure - Spanish (PDF)
​Medigap Helpline Resources 
A listing of a variety of Medigap Helpline resources for Medicare Beneficiaries. 
Medigap Helpline Resources - English


 

Medigap Helpline


Document Name

Overview

Download

Medigap Helpline Brochure​

Medigap Helpline program brochure. ​

Medigap Helpline Brochure - English (PDF)

Medigap Helpline Brochure - Hmong (PDF)

Medigap Helpline Brochure - Russian (PDF)

Medigap Helpline Brochure - Spanish (PDF)

Medigap Helpline Program Information Sheet

​An overview of the Medigap Helpline program services.
​​Medigap Helpline Program Information Sheet - English (PDF)
Medigap Helpline Resources
​A listing of a variety of Medigap Helpline resources for Medicare Beneficiaries
​​Medigap Helpline Resources - English

 

Ombudsman


Document Name

Overview

Download

Long Term Care Ombudsman Program Brochure

In Wisconsin, the Board on Aging and Long Term Care Ombudsman Program has statutory authority to provide advocacy services to long term care consumers aged 60 and over.

LTCOP Brochure - English (PDF)

LTCOP Brochure - Hmong (PDF)

LTCOP Brochure - Russian (PDF)

LTCOP Brochure - Spanish (PDF)
Appendix 1 Intimacy Sexuality History

A guide for facilities to obtain information about a resident’s intimacy and sexuality history.

Appendix 1 Intimacy and Sexuality History - English (PDF)
Appendix 2 Asessment For Consent

Practical suggestions and guidance in how to begin to assess a resident’s ability to consent to physical sexual expression.

Appendix 2 - Assessment For Consent - English (PDF)
Comparison Of Long Term Care Options

​There are many criteria to evaluate the options for yourself or loved ones needing long term care. Considerations include basic services and regulatory and advocacy oversight.

Comparison of Long Term Care Options - English (PDF)
Discharge Notice Memo From SLTCO (Rev. 06/07/2017)

The requirements for nursing homes to provide information to residents and/or to resident representatives about the State Long Term Care Ombudsman Program, and the CMS requirement to send copies of transfer and discharge notices to a representative of the Office of the State Long Term Care Ombudsman.

Discharge Notice Memo - English (PDF)
Discharge Planning Guidebook​​

For the resident or tenant of a long term care facility, moving, whether back home or to another facility, can be both exciting and stressful.

Discharge Planning Guidebook - English (PDF)
Making The Right Choice - Choosing A Residential Facility

A guide to choosing the right residential facility.

Making the Right Choice - English (PDF)
​The Long Term Care Ombudsman Program Fact Sheet (Rev.01232023)​

An overview of the Long Term Care Ombudsman Program.

LTCOP Fact Sheet - English (PDF)

LTCOP Fact Sheet - Spanish (PDF)
Position On Revocation A​nd Re-execution Of A Health Care Power Of Attorney

The information contained in this document expresses the understanding of the law being discussed and the position of the agency respecting that law.

Position on Revocation & Re-Execution of a Health Care POA - English (PDF)
Relocation Stress Syndrome

For some people, the symptoms of relocation stress may be obvious changes in health, personality or disposition.

Relocation Stress Syndrome - English (PDF)
Resident Relationships Guidelines

This document provides guidance to facilities suggesting what might be included in a Resident Relationships Policy that addresses intimacy and sexuality issues. 

Resident Relationships Guidelines - English (PDF)
Residents Rights

An overview of rights guaranteed to you by state and federal laws as a long-term care resident.

Residents Rights - English (PDF)

Residents Rights - Hmong (PDF)

Residents Rights - Russian (PDF)

Residents Rights - Spanish (PDF)
Should Your Facility Close

A brie​f summa​ry of residents’ rights when a facilit​y intends to close.

Should Your Facility Close - English (PDF)

Should Your Facility Close - Spanish (PDF)​​
Use of Electronic Monitoring Devices and Recording Devices in Long-Term Care Settings

​​This paper discusses resident rights and ​privacy related to the us​e of electronic monitoring devices in long-term care settings.

​Use of Electronic Monitoring Devices & Recording Devices in LTC Settings - English (PDF)
Determining Privacy & Protection: Use of Electronic Monitoring and Recording Devices in Long Term Care Settings
​A discussion tool with practical suggestions for how to talk with residents about the use of electronic monitoring or recording devices in their long-term care homes.
Determining Privacy & Protection - English (PDF)
2024 Ombudsman Program Fact Sheet

​An overview of the Long Term Care Ombudsman Program in 2024.
​​2024 Ombudsman Program Fact Sheet - English (PDF)


 

Volunteer

Document Name

Overview

Download

Ombudsman Volunteer Program Brochure: Improving Lives One Visit at a Time​

Learn how this program strengthens the advocacy services provided by the Long Term Care Ombudsman Program to people living in designated nursing homes.

OVP Brochure - English (PDF)

OVP Brochure - Hmong (PDF)

OVP Brochure - Russian (PDF)

OVP Brochure - Spanish (PDF)
Ombudsman Volunteer Program Fact Sheet​

An overview of the Volunteer Ombudsman Program

OVP Fact Sheet - English (PDF)

OVP Fact Sheet - Spanish (PDF)


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